1Z0-1161-1덤프샘플문제다운시험준비에가장좋은인기시험공부자료

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Oracle 1Z0-1161-1 시험요강:

주제	소개
주제 1	Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.
주제 2	OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.
주제 3	OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.
주제 4	OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

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1Z0-1161-1덤프샘플문제 다운 최신 인기시험 기출문제자료

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최신 Oracle Sales Force Automation 1Z0-1161-1 무료샘플문제 (Q40-Q45):

질문 # 40
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To automate customer inquiries and reduce agent interaction.
B. To eliminate the need for customer support.
C. To focus on agent training without resolving customer issues.
D. To provide agents with real-time customer context and AI-powered tools.

정답：D

설명：
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.

질문 # 41
Which feature in Oracle Fusion Cloud SCM helps in assessing and approving suppliers based on compliance and performance criteria?

A. Supplier Portal.
B. Cost Accounting.
C. Manufacturing Execution.
D. Supplier Qualification Management.

정답：D

설명：
Oracle Fusion Cloud Supply Chain Management (SCM) includes several features to manage supplier relationships, but Supplier Qualification Management is specifically designed to assess and approve suppliers based on compliance and performance criteria.
Functionality: This feature enables organizations to define qualification criteria (e.g., certifications, quality standards, delivery performance), collect supplier data, and evaluate it against compliance and performance benchmarks.
Process: It supports creating questionnaires, tracking responses, and generating qualification outcomes, ensuring suppliers meet regulatory and operational standards before approval.
Impact: This enhances supply chain reliability by onboarding only qualified suppliers.
Option A (Cost Accounting): Focuses on financial tracking, not supplier assessment.
Option C (Manufacturing Execution): Manages production processes, not supplier qualifications.
Option D (Supplier Portal): Facilitates supplier collaboration but lacks the evaluation depth of Qualification Management.
Per Oracle Fusion Cloud SCM documentation, such as "Supplier Management Guides," Supplier Qualification Management is the key tool for this purpose.

질문 # 42
How do AI/ML technologies assist in enhancing productivity within the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. ML algorithms forecast market trends, guiding campaign strategies.
B. ML generates creative content for campaigns, reducing human effort.
C. AI-powered chatbots handle customer inquiries, allowing agents to focus on complex tasks.
D. AI provides robust reporting options, allowing for better customer targeting and behavioral analysis.

정답：D

설명：
The Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on turning marketing campaigns into sales opportunities. AI/ML enhances productivity here by providing robust reporting options, allowing for better customer targeting and behavioral analysis.
AI analyzes campaign performance data (e.g., engagement rates, conversions) and customer behavior (e.g., preferences, purchase history).
Robust reporting delivers actionable insights, enabling precise targeting and personalized campaigns that increase opportunity creation.
This data-driven approach reduces manual analysis time, boosting marketing team productivity.
Option A (Chatbots): Chatbots are more relevant to service, not campaign execution.
Option B (Content Generation): ML can assist with content, but it's not the primary productivity driver in this OMBP.
Option C (Trend Forecasting): Forecasting informs strategy but doesn't directly enhance execution productivity.
Oracle's "Oracle AI for Fusion Applications" and "CX Marketing" guides emphasize AI's role in advanced analytics and targeting for marketing processes.

질문 # 43
Which KPI provides valuable insight into the performance of the Opportunity to Quote OMBP?

A. Total Quotes Sent that tracks the aggregate number of quotes that have been generated and sent.
B. Average Deal Size that provides insight into the typical value of revenue generated.
C. Quote to Win Ratio that compares the number of quotes sent to the number of deals won.

정답：C

설명：
The Opportunity to Quote OMBP focuses on converting opportunities into successful quotes. The Quote to Win Ratio is the KPI that provides the most valuable insight into this process's performance.
It compares the number of quotes sent to the number of deals won, directly measuring the effectiveness of the quoting process in securing business.
A high ratio indicates quotes are well-targeted and compelling, while a low ratio signals inefficiencies or misalignments.
Option A (Total Quotes Sent): This measures activity volume but not success or performance quality.
Option B (Average Deal Size): While valuable, it reflects outcomes rather than the quoting process's performance.
Oracle Fusion Cloud CX Sales documentation, such as "CX Analytics FAQs," highlights Quote to Win Ratio as a critical KPI for assessing conversion efficiency in sales processes.

질문 # 44
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. Social Media Engagement metric for adapting content strategies during campaign execution.
B. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
C. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.
D. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.

정답：C

설명：
The Campaign Execution to Opportunity OMBP aims to turn marketing campaigns into sales opportunities. The KPI that evaluates its success in driving business outcomes is Average Campaign Cost per Won Opportunity, as it measures financial return on investment (ROI).
Definition: Calculates the cost of the campaign divided by the number of opportunities won, showing cost-efficiency and business impact.
Business Outcome Focus: Links marketing spend to tangible sales results, a critical measure of success.
Option A (Historical Review): Useful for planning, not evaluating outcomes.
Option C (Social Engagement): Tracks engagement, not business results.
Option D (Campaign Reach): Measures exposure, not conversions or ROI.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights cost-per-opportunity as a vital KPI for ROI assessment.

질문 # 45
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